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Customer Contact
The Art of Following Up: A Realtor's greatest strength or weakness can be
summed up in two words: follow up. The better the Realtor follows up the more business
they will realize. Learn the proven techniques of successful Realtors and watch them
change your career.
Setting the Customer's Expectations: Communicating effectively with your
customer can be a challenge when the information they are receiving at contract and
through the process of getting mortgage and finally closing, is so overwhelming. This
module teaches you how to set their expectations and eliminate miscommunication. Included
in the module are brochures and checklists to help your business grow.
Customer Ten Step Sales Process: Your customers are more informed than
ever. Learn the Ten step sales process that sets you apart from your competition and puts
the customer in your pipeline.
Creating Client Loyalty: Realtors and their companies spends thousands of
dollars to get a client. Don't let those dollars go down the drain. Learn the techniques
that keep your clients loyal to you and referrals abundant.
Turning Customer Complaints into Referral Opportunities: Don't run away
from a customer complaint. Learn how to handle it with finesse. You will learn what to say
to an unhappy customer that will turn them into your biggest fan.
Creating Raving Fans: Realtors are in the business of referrals. Word of
mouth from your clients and referral sources can either make or break your business. You
will discover the techniques to use to have your customers selling for you rather than
trying to sell yourself everyday.
Databasing Essentials: A basic marketing tool for Realtors is keeping in
contact with previous customers. This module will teach you what to keep track of, how to
keep track of it, and how to turn your past customers into your greatest referral source.
Working the Press: We will reveal the secrets used by the top public
relations firms to get their clients FREE press. Learn what editors look for when running
an article you've written or interviewing you for a public interest story. There is
nothing better than free press, and we will show you how to get it.
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